A hand when you need one
Soltura support
Start with a quick fix below. If you still need help, contact us and include your device model and iOS version. Please do not send passwords, payment card details, or private speech recordings.
Speech practice is unavailable
Soltura needs an offline Spanish speech model supported by your iPhone. Check that Microphone and Speech Recognition are allowed for Soltura in Settings. If the selected Spanish model is not available offline, the app will explain that it cannot check a spoken reply.
Restore Soltura Pro
Open the Pro screen and tap Restore while signed in to the Apple Account used for the purchase. If Pro still does not appear, check that the subscription is active in your Apple Account settings.
Manage or cancel a subscription
Apple manages App Store billing. Open Settings, tap your name, then Subscriptions to review or cancel. For a billing or refund request, use Apple’s Report a Problem.
Contact Soltura
For app questions, include what you were doing and what happened. Do not include sensitive account or payment information.